The importance of effective communication in transport systems

I have just returned from Sydney a couple of days ago and have to share with the readers of this blog about an experience I had with the commuter rail system operated by CityRail. Locals in Sydney often complain about the rail system and how poorly it is run. I can now understand why.

On Monday I was waiting to take a train from Town Hall station in the Sydney CBD to Newtown several kilometres just west of the city centre. The indicator boards on the platform were showing that the approaching train was stopping at all stations to Strathfield (including Newtown). So I boarded the train.

As I boarded the train, the guard made an announcement: “Please disregard the indicator boards, this train will be terminating at Central”. Central is the next station along the line from Town Hall.

Upon arrival at Central station, it became apparent that the indicator boards at Central were still showing that the train was proceeding to Strathfield. As was the automated announcement: “The train on platform 19 goes to Strathfield…”

As I was disembarking from the service others were boarding the train unaware that the train was terminating. Then transit officers walked through the train and kicked everyone off on to the platform. The indicator board then changed and the automated announcement followed: “The train on platform 19 terminates here. Would all passengers please alight from the train. Please do not join this train”.

About a minute later, the indicator board changed yet again showing the train was heading to Strathfield. By now, even the train driver who was standing outside his cab looked confused as to what was happening. Then came an announcement, this time manual: “This train service has been altered and is now going to Strathfield.”

And so a few hundred angry passengers re-boarded the train which was already running late and holding up the train services which were queued up behind it.

Ideally, this should not have happened in the first place. Somewhere along the line, it’s obvious that someone responsible for monitoring train services made an error in telling or not telling someone about a change in the planned route of the train.

Advertisements

Tags: , ,

4 Responses to “The importance of effective communication in transport systems”

  1. The importance of effective communication in transport systems … | Communication Advancement Says:

    […] Cities, Suburban Rail, Sydney, Transport. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. Related Reading: Effective […]

  2. Anonymous Says:

    […]The importance of effective communication in transport systems « Urban Rediscovery: Creating Better Communities[…]…

  3. Cold Calling Systems Says:

    I was suggested this blog by my cousin. I am not sure whether this post is written by him
    as no one else know such detailed about my difficulty.
    You’re incredible! Thanks!

  4. Karolin Says:

    whoah this blog is excellent i really like reading your posts.

    Stay up the great work! You understand, a lot of people
    are searching around for this info, you can aid
    them greatly.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: